Oh Walgreens…Say it Ain’t So!

Jul 5, 2015 |

I find Walgreens fascinating.  I’ve been a customer on and off for years, and they are currently my pharmacy of choice.  Walgreens makes managing my prescriptions a dream.  I’m particularly impressed with how quickly and easily I’m able to order a refill using the Walgreens app barcode reader.

But there’s trouble in paradise.  Recently, we started getting phone calls at our home number from Walgreens telling us we’re due for a refill.   This is the Walgreens Refill Service phone system.   I really don’t want unsolicited phone calls at my home, and I am perfectly able to determine when I need refills.  I want the calls to stop.

So today, after another call arrived, I logged into the www.walgreens.com website and began the search for a setting that would disable the refill calls.  I was unable to find the setting, and so I wound up calling Walgreens customer service line.

I’m happy to report that,  after a significant hold, a very nice lady took my information and entered a request in Walgreen’s system to stop the phone calls.  She indicated that it would take about 48 hours for the calls to stop.

I’ll report back on whether or not the calls stop, but for now, here’s the scoop on how to request the calls to stop:

How To Stop the Walgreens Refill Service Robo-calls:

What you’ll need:

  • The number the phone calls are coming from (this is probably not absolutely required).
  • Your last name.
  • Your zip code.
  • Your phone number (which the calls are coming in on).

What to do:

  • Call the national customer support line:  1-800-WALGREENS (1-800-925-4733)
  • In the menu system, select 4 (Customer Service Issues).
  • Be prepared to hold for a few minutes.
  • Give them the above information.

I hope sincerely that the calls stop, and I can resume my consumer love affair with an amazing retailer.

10/31/2015: As mentioned above, I did call Walgreen’s customer support, and I requested no more calls to my household.  I’m happy to report, that I have not received any more reminder calls from Walgreens.  Nicely done, Walgreens!

Posted in: Don't Annoy Me | Tags: ,

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